Malfunction Handling CaseOctober 10, 20261 min read EraSmart Team
UV printer platform cannot move normally

Media error: Format(s) not supported or source(s) not found
Troubleshooting approach:
1、Check if there are any foreign objects stuck on the platform that prevent it from moving properly. After inspection, the platform can be easily moved by hand when the power is turned off, eliminating the problem of platform jamming.
Media error: Format(s) not supported or source(s) not found
2、Check if the Y driver lights up normally. After inspection, everything is normal
3、Check the connection socket of the platform motor and find poor contact. Reinstall and solve the problem
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